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Payment Policy

Although the returns policies for items sold and shipped by a Marketplace Seller may be different from Walmart’s return policies, we’ve set up certain minimum return standards to ensure a consistent customer experience. Review the following guidelines to confirm your return is eligible.

For details, see the official Returns Policy on our Corporate Returns Page.

Most Marketplace items may be returned within 30 days, below are the exceptions:

Major Appliances (2 days):

Electronics (14 days):

  • Computers
  • Computer and video game hardware
  • Printers (excluding 3D printers)
  • Camcorders
  • Digital cameras
  • GPS units
  • Digital music players
  • Tablets
  • E-readers
  • Portable video players
  • Drones
  • Pre-paid and post-paid cell phones

Wireless Phones, Tablets, Laptops and other electronic devices: Before returning items on which you’ve saved personal information, erase this information completely by following manufacturer's instructions. For further help on how to remove your personal information from the device, visit How To Remove Your Personal Information Before You Get Rid of Your Phone.

Collectible or Luxury items (14 days):

  • New and preowned apparel above $300
  • Fine art
  • Loose gems and gemstones
  • Jewelry and watches above $300
  • Collectibles (E.g., coins, stamps)
  • Memorabilia

Refunds

Refunds issued for the following scenarios are subject to recharge if Walmart or the seller can verify delivery or frequent abuse.

  • Lost items
  • Wrong item returned
  • Suspected fraudulent activity

Items that require age verification via a valid government issued identification, such as alcohol, may have a refund delay of up to ten business days if Walmart is unable to verify age or the customer is unable to receive their delivery.

Re-stocking fees

Please refer to the Marketplace Sellers Return Policy for details regarding refunds:

  • See return details on the items listing page.
  • Some sellers may have a possible restocking fee (up to 20%).
  • For items greater than $600, it is recommended to insure the item prior to return shipping.
  • International returns greater than $800 will not be refunded for Tax and Duty.
  • You may reach out to a Marketplace seller directly regarding your order.

When you return an item shipped by a Marketplace seller to a store:

  • We’ll send your return item back to the Marketplace Return Center for processing.
    • Please allow up to two business days after dropping off your return at a store for tracking to be available.
  • Once the Marketplace Return Center receives your return item, we’ll process the refund within two business days.

When you initiate a return for an item shipped by a Marketplace seller online or through Walmart Customer Care:

  • We’ll process the refund when the carrier scans the return package.
  • Please allow up to two business days for tracking information from the carrier to update on the carrier’s website.